Questions and FAQs

Question 1

What does it mean to be "OEM Certified"?

Accepted Answer

OEM (Original Equipment Manufacturer) Certified means the shop has met the manufacturer's specific training, equipment, and repair process requirements to properly repair vehicles to factory standards.

Question 2

Do I have the right to choose my own repair shop?

Accepted Answer

Absolutely. You have the legal right to choose your own repair shop. We act as your independent advocate throughout the repair process.

Question 3

Will you use genuine parts on my vehicle?

Accepted Answer

Yes, we use Genuine OEM Parts to ensure your vehicle is restored to manufacturer standards.

Question 4

How does your Valet Repair Program work?

Accepted Answer

Our Valet Program is designed for maximum convenience. You don't even have to visit our shop. Pickup: We will pick up your damaged vehicle from your home, office, or dealership. Exchange: If you need a rental, we can deliver a vehicle from our In-house Hertz location directly to you during the pickup. Delivery: Once the repair and safety calibrations are complete, we deliver your showroom-ready vehicle back to your location of choice.

Question 5

Do I have to pay for my rental car upfront?

Accepted Answer

No, with our In-House Hertz partnership, we handle rental arrangements directly without requiring upfront payment from you.

Question 6

What happens if the insurance estimate is lower than yours?

Accepted Answer

We use a Blueprinting process to document all necessary repairs. We then negotiate directly with your insurance company to ensure the final claim covers the actual cost of a safe, proper repair to manufacturer standards.

Question 7

Why is "Calibration" listed on my estimate?

Accepted Answer

Modern vehicles have advanced safety systems (like lane departure warning, automatic braking, and collision avoidance) that must be recalibrated after collision repairs to ensure they function properly and keep you safe.

Question 8

What is a "supplement," and why does my insurance claim have one?

Accepted Answer

A supplemental claim is a request for additional payment when hidden damage is discovered during the repair process. This is common because initial estimates are based only on visible damage, and additional issues are often found once the vehicle is disassembled.

Question 9

My car has a lot of tech and "computer stuff." Can you handle that?

Accepted Answer

Yes. As an OEM Certified facility, we have the specialized equipment and training to perform pre-repair scans and post-repair calibrations on all modern vehicle technology and safety systems.

Question 10

Do you work with my specific dealership for mechanical repairs?

Accepted Answer

Yes, we have a Dealer Partnership network and can coordinate with your dealership for any mechanical repairs needed. Our Valet Program can also facilitate vehicle transport between locations.

Question 11

What if the insurance company tells me I "must" use their shop?

Accepted Answer

You have the legal right to choose your own repair facility. An insurance company cannot require you to use a specific shop. You have the right to select the shop that you trust.

Question 12

My insurer says they "won't guarantee the repair" if I don't use their shop. Is that true?

Accepted Answer

We guarantee the repair, so they don't have to. Our Warranty is Superior: As a highly OEM Certified facility, we provide a Limited Lifetime Warranty on all our workmanship and paint. Our reputation and certifications depend on your car being returned to factory standards. The Insurance Company Doesn't Fix Cars: An insurance company is a financial institution, not a repair technician. They cannot physically guarantee a weld or a paint match—only the shop performing the work can do that. Manufacturer Standards vs. Insurance Standards: Preferred shops often sign contracts with insurers to use cheaper, alternative parts and faster repair methods to save the insurance company money. By choosing us, you are choosing a shop that prioritizes Manufacturer Standards, which actually protects your vehicle's safety and resale value far better than an insurance guarantee on a cut-rate repair. You Are Protected by Law: You have the legal right to choose your repair facility. An insurer cannot deny your claim or refuse to pay for a proper repair just because you chose a shop that holds higher certifications than their network shops.

Question 13

My insurer warned me that I might have "out-of-pocket" expenses if I choose my shop. Why?

Accepted Answer

The Invisible Estimate: Insurers often write an initial estimate using the cheapest parts and skipping necessary steps like safety calibrations or specialized scans. When we insist on doing those things to meet OEM Certification requirements, the insurer may initially call that an unnecessary expense. Our Role as Advocate: We don't just send a bill; we provide evidence. We submit the manufacturer's own repair blueprints and safety requirements to your insurer. It is very difficult for an insurance company to justify refusing to pay for a repair step that the car's own manufacturer says is mandatory for safety. The Power of Supplements: Most out-of-pocket fears disappear during the supplemental process. Once we show the insurance company the hidden damage and the technical requirements for the repair, they almost always cover the cost because they have a legal obligation to return your car to pre-loss condition. Transparency First: If there is ever a case where an insurer refuses to pay for a specific part or procedure we believe is vital, we will discuss it with you before proceeding. You will never be surprised by a bill. Additionally, you may have policy provisions to protect you in this case. We can help you with that as well.

Question 14

Can I get an estimate online?

Accepted Answer

Yes! We offer a Preliminary Digital Photo Estimate to get you started. However, there is an important difference between a Photo Estimate and a Certified Blueprint. The Preliminary Estimate: This is a starting point based only on what we can see from the outside. It is usually what your insurance company uses to write their first check. The Certified Blueprint: Because we are OEM Certified, we don't just guess at the damage. Once your vehicle is in our shop—which we can arrange through our Valet Repair Program—we perform a meticulous disassembly. This allows us to see hidden structural damage, compromised safety sensors, and mechanical issues that a camera simply cannot catch. Full Insurance Advocacy: We take that detailed Blueprint and negotiate directly with your insurance company. We make every effort to ensure that the final claim covers the actual cost of a safe repair, not just the visible scratches shown in the photos.

Question 15

Can I get my car picked up at my office or a dealership?

Accepted Answer

Yes, our Valet Repair Program allows us to pick up your vehicle from your home, office, or dealership for your convenience.

Question 16

How do I know my car is actually safe to drive after a major accident?

Accepted Answer

We verify structural integrity through comprehensive inspections, manufacturer-specified repair procedures, and post-repair calibrations of all safety systems to ensure your vehicle meets factory safety standards.

Question 17

Does my repair come with a warranty?

Accepted Answer

Yes, we provide a Limited Lifetime Warranty on all our workmanship and paint as an OEM Certified facility.

Questions? We’ve got Answers

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Questions? We’ve got Answers

Request a Consultation

Pay over time‍with sunbit

Pay over time
‍with sunbit